Shipping policy

At Zenvrya, we are committed to providing a smooth and reliable shopping experience. Please review our shipping options and estimated delivery timeframes below.

Shipping Options

We currently offer the following shipping methods:

Standard Shipping — Free

Cost: Free
Estimated Delivery Time: 7–14 business days

Express Shipping — $7.99

Cost: $7.99
Estimated Delivery Time: 4–9 business days

Please note that delivery timeframes are estimates and begin after your order has been processed and shipped.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow additional time for tracking information to update after receiving your shipping confirmation.

Shipping Delays

While we work to ensure your order arrives within the estimated timeframe, delivery delays may occasionally occur due to factors outside of our control, including:

High order volumes
Carrier delays
Weather conditions
Customs processing
Incorrect or incomplete shipping information

Zenvrya is not responsible for delays caused by shipping carriers, customs authorities, or circumstances outside of our reasonable control.

Tracking Your Order

Once your order has shipped, tracking information will be provided when available. Tracking updates may take several business days to appear or update depending on the carrier and destination.

If you need assistance tracking your order, please contact our support team and include your order number.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Please review your shipping address carefully before completing your order.

If an incorrect address is provided, contact us as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made once an order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us promptly so our support team can review the situation and assist you where possible.