Shipping & Return

At Zenvrya, we believe your shopping experience should be as exceptional as the products you receive. We are committed to providing a smooth, secure, and convenient delivery experience.

1. Shipping Information

We currently offer the following shipping options:

  • Standard Shipping – FREE
    Estimated delivery: 5–11 business days.

  • Express Shipping – $7.99
    Estimated delivery: 4–7 business days.

Please note that delivery times are estimates and may vary depending on product availability, order processing, carrier delays, holidays, and your delivery location.

2. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow additional processing time before your order is shipped. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

3. Order Tracking

Once your order ships, you can use the tracking information provided in your shipping confirmation email to follow its delivery progress.

Please allow 24–72 hours for tracking information to update after shipment.

4. Shipping Delays

Although we work to provide timely delivery, unexpected delays may occur due to shipping carriers, weather conditions, holidays, or other circumstances beyond our control.

Zenvrya is not responsible for delays caused by shipping carriers once an order has been dispatched.

5. Return Policy

At Zenvrya, customer satisfaction matters to us.

If you are not completely satisfied with your purchase, please contact our support team to discuss your return request.

  • Return requests must be submitted within 14 days of delivery.

  • Items must be unused, unopened, and in their original packaging.

  • Beauty, personal-care, and hygiene products that have been opened or used cannot be returned for hygiene and safety reasons, except where required by applicable law.

  • Proof of purchase or an order number is required.

All returns must be approved by our customer support team before being shipped back.

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include your order number and clear photographs of the issue so our team can review your request and determine an appropriate resolution.

Depending on the situation, we may offer a replacement, refund, or another suitable solution.

7. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping fees are generally non-refundable unless required by applicable law or the issue qualifies for a refund under our policy.

8. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellation or changes once an order has entered processing or has been shipped.

9. Contact Us

Have questions about shipping, returns, or your order?

Our customer support team is here to help.

Email: zenvryabeauty@gmail.com

Brand: Zenvrya

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